This service includes recovering files from damaged, faulty and malfunctioning hard drives of all brands and sizes. We charge a diagnostics fee of $35 to find out if your data is recoverable. The diagnostics fee will only be charged if we determine that several forms of data recovery are unable to succeed, or if you do not proceed with data recovery. If data recovery is possible, we will provide you a fixed quote and diagnostics fee will be waived if you decide to proceed with the quote.
Our data recovery solutions are generally successful, however in more serious cases it may be necessary to send your hard drive to a hardware data recovery specialist. Hardware recovery is an expensive path as technicians are required to disassemble the hard drive in Certified ISO 5 clean room as hard drives are sealed to avoid errors caused by dust and other particles. Hardware data recovery is very sophisticated work and prices can start at a minimum $450. We can help refer you to a specialist if required.
If you have accidentally deleted important files, or your hard drive is not working, please give us a call and our technicians can advise you the best course of action.
Our ball park figures are as follows:
- Bad Sectors: around $65 - $250
- Mechanical: around $65 - $250
- Corrupt/Firmware: around $65 - $200
- Deleted/Formatted: around $65 - $250
Note: The ball park figures are all dependent on the severity of the issue.
To help you get started, we offer free technical support via phone or email. Should you have any software, installation or setup issues help is just phone call away during AEST business hours.
We are open 9AM - 5PM Monday - Friday & 9AM - 1PM Saturday
If you are unable to see us in store, you are also welcome to ship a laptop, desktop or iPhone to us for repair.