What is the warranty on your products?

Warranty

Here at Starcom Laptops and Computers we provide full post sale hardware warranty on any item purchased from our store as well as online. All NEW parts purchased from Starcom Laptops and Computers are sold with the full manufacturers warranty, from one-year up to lifetime warranties. EFURBISHED systems from $149 and over purchased from Starcom Laptops and Computers are sold with twelve (12) months hardware warranty, unless otherwise stated.

Warranty does not include restoration of your personal data/software applications/emails or any other data. It is the customer's responsibility to backup such data.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All rights provided under your Starcom Laptops and Computers warranty are in addition to any rights you have as a Consumer under the Australian Consumer Law.

This warranty is provided by Starcom Laptops and Computers Pty Ltd, 124 Kingston Road, UNDERWOOD QLD 4119, Ph 07 3808 4416.

Certain third party computer items, such as Monitors, Printers and Cameras, are serviced directly through the manufacturer for the predetermined warranty period. We request that when a problem arises with a third party product, all customers first utilize the manufacturers service and support lines, before contacting Starcom Laptops and Computers.

New Computer Systems

Standard Warranty

All computer systems purchased from Starcom Laptops and Computers come with a comprehensive 12 Months Manufacturer Standard Warranty, unless otherwise specified.

  •  Under our Standard Warranty all major components of the computer including the CPU, Motherboard, RAM and Hard Drive are all covered for the full manufacturers warranty period, which is up to three years.
  • Service is inclusive of parts and labour, but does not include software issues and re-installation or configuration of the customer’s software.
  •  The warranty is a return to base warranty and includes the repair or replacement of any faulty parts within the warranty period, at no charge to the customer.
  •  Service will be carried out in accordance with Starcom Laptops and Computers warranty terms and conditions.  Refer to Conditions of Warranty.

For further Warranty/Service assistance, please call our Service Department on (07) 3808 4416 during our normal trading hours, or bring in your computer or product to our service department.

Phone Support:             Available during standard business hours. Assist in basic diagnoses of issues or advice on support and warranty

Return-to-Base:             All machines are covered with a return to base warranty at Starcom Laptops and Computers.

  • Service is inclusive of parts and labour, but does not include software issues and re-installation or configuration of the customers software.
  • If the computer or product proves to be not faulty or affected by any of the above, then Starcom Laptops and Computers will charge the customer a minimum service fee of $45, payable on pick up of the computer or part.
  •  Data is not included under warranty. It is the customer’s responsibility to ensure data is backed up and Starcom Laptops and Computers is not responsible for data loss.

Important Notice

In order for us to effectively support you with your technical issue, we ask that all customers provide an INVOICE NUMBER of their purchased computer or product, prior to commencement of telephone support. If an invoice number is not provided then Starcom Laptops and Computers reserves the right to refuse service and technical telephone support.

  •  If you have an existing service job, please quote the JOB NUMBER when calling.
  • To avoid extended unwanted delays we ask that before bringing your computer or product in to our service department that you call our Service and Technical Support department to undertake troubleshooting.

 

When a problem arises with a third party product, Customers are requested to first utilize the manufacturers service and support lines, before contacting Starcom Laptops and Computers.

 Conditions

Conditions of Warranty

  1. Unless specified otherwise and in addition to any rights the customer may have under statute, Starcom Laptops and Computers warrants to the customer that Starcom Laptops and Computers NEW BUILDS (excluding software), as well as REFURBISHED SYSTEMS (excluding software) will be free from defects in materials and workmanship affecting normal use for a period of warranty from the date of invoice.
  2. Our Standard Warranty is a return to base warranty. The computer or product must be returned to Starcom Laptops and Computers in the original or equivalent packaging, with proof of purchase and a fault description. Starcom Laptops and Computers reserves the right to reject any warranty claim if not accompanied with a proof of purchase. The only proof of purchase accepted by Starcom Laptops and Computers is the Tax Invoice and/or rental documentation.
  3.  Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, corrosion, installation and/or usage and/or storage not in accordance with product instructions and an act of God, fire, flood, war, act of violence or any similar occurrence.
  •  Power Supplies will not be covered if affected by electrical surges. We recommended every customer purchases a quality Surge Protector to prevent against damage not covered by the warranty.
  • Problems caused by over clocking system components to higher than default settings intended by the manufacturer, are not covered by warranty.
  • Software related issues, including corrupt Operating Systems, Virus, Spyware and general conflicts between software and hardware, are not covered by warranty.
  • Any products outside of the predetermined warranty period are not covered by warranty, unless otherwise specified.

If the computer or product proves to be not faulty or affected by any of the above, then Starcom Laptops and Computers will charge the customer a minimum service fee of $45, payable on pick up of the computer or part.

 

  1.  Warranty does not cover software, software configuration and any accessories or parts added to computer system after the date of purchase. Accessories or parts added after the date of purchase will only be covered if purchased from Starcom Laptops and Computers, and installed correctly.
  2. During the standard warranty period, Starcom Laptops and Computers will repair or replace products returned for warranty. Our liability is limited to the replacement of the product or the supply of equivalent product, or the repair of the product.
  3. For our Standard Warranty all products are covered under a return-to-base warranty. Therefore the customer must prepay shipping and transportation charges, and insure the shipment or accept the risk of loss or damage during such shipment and transportation. Starcom Laptops and Computers will ship the repaired or replaced computer or product to the customer by using the customers prepaid freight. If you need help organizing a shipment please contact our friendly sales team for assistance.
  4. Starcom Laptops and Computers will not be responsible for damage or loss caused during shipping.
  5. When purchasing from Starcom Laptops and Computers the customer agrees that to the extent permitted by law, in relation to third party products purchased through us, where such of the products are covered by a relevant manufacturer's warranty, then the customer will first make a claim against the manufacturer and shall utilize that warranty for the support of such products and in any event not look to Starcom Laptops and Computers for such warranty support in the first instance.

Warranty Procedure

We understand the importance of having your computer fully functional in as short a time possible and will do all we can to ensure that this happens. Once the computer or product is tested and verified as faulty; Starcom Laptops and Computers will do our best to get the replaced or repaired product back to you in the shortest possible time; usually between two (2) and five (5) working days.

Depending on availability, some items may be swapped immediately from our stock supplies or from within our warehouse, whereas some other products often require Return Authority through the manufacturer or Approved Australian Distributor. Unfortunately, this can take time as these suppliers are often not in Brisbane and must be shipped interstate. As a general rule, this can take anywhere between 1-4 weeks, depending on the manufacturer.

  1. If a faulty part or product is replaced then the warranty period continues from the original date of purchase, unless otherwise specified.

Refund Policy

When am I entitled to a refund, repair or exchange?

As a consumer, you are legally entitled to a refund, exchange or repair from the place of purchase if goods you purchase:

  1. have a fault you did not know about when you bought it
  2. are not the same as the seller or advertisement described
  3. do not do the job you were led to believe they would
  4. do not match the sample
  5. do not last a reasonable amount of time, given the price you paid.

If you receive a service that is not of a standard that a reasonable person would expect, you are entitled to a refund or free repeat service

If you partially use or benefit from the goods or service before a fault or problem develops, the trader can negotiate with you for a partial refund or other compensation

When am I not entitled to a refund, repair or exchange?

You are not entitled to a refund from the place of purchase if you:

  1. cannot prove you purchased the item (for example, by using a receipt or bank statement that shows the purchase) from the store
  2. realise you can't afford the goods
  3. change your mind about the goods, such as choosing the wrong size or finding the item cheaper elsewhere
  4. insisted that the trader do the service despite their warning that it may not meet your needs
  5. took action that voided or damaged the outcomes produced by the service
  6. have damaged the goods you bought
  7. knew (or should have known) about a fault when you bought the goods.

Some businesses may offer refunds in some of these circumstances as a sign of goodwill, though the law does not require them to do so.

Refund methods

In most cases, the business will refund in the same way you paid. Do not expect cash refund if you did not pay cash. Electronic transactions are usually reversed.

Some stores will offer replacement items, exchanges or credit notes instead of refund by cash, cheque or reversing an electronic transaction. If you are legally entitled to a refund, you can insist on a refund if this is your preference. If the store cannot give you a cash refund, they must give you another form of currency, such as a cheque, money order or electronic transaction reversal.

The trader you bought the product from must help you resolve the problem. The trader is obliged to organize an exchange, refund or other deal with the manufacturer on your behalf. The decision of an exchange, refund or repair should be mutually agreed to.

Restocking fee

If a trader is offering a refund or exchange out of goodwill only (when you are not legally entitled to a refund); they may place conditions on the refund or exchange, such as a restocking fee. Starcom Laptops and Computers operate on a 30% restocking fee, based on the original purchase price as shown on the invoice. Such conditions or fees should be fully disclosed on a sign, receipt or detailed in warranty paperwork such as this.

You do have the right to pursue the manufacturer if the retailer will not help

 

Manufacturer Contact Details

For your convenience, we have listed below contact numbers and websites for many of the Manufacturers of the products we stock. You may find this information useful should you have a problem with the operation of your device or if you have some general questions about the product.

 

BRAND/COMPANY

PHONE

WEBSITE

A:

Acer

1300 365 100

www.acer.com.au

Apple

1300 321 456

www.apple.com.au

Asus

1300 278 788

www.asus.com.au

B:

Belkin

1800 235 546

www.belkin.com.au

Bigpond

13 39 33

www.bigpond.com

C:

Canon

13 13 83

www.canon.com.au

D:

Dlink

1300 766 868

www.dlink.com.au

E:

Epson

1300 361 054

www.epson.com.au

F:

G:

H:

Hewlett Packard / Compaq

13 10 47

www.hp.com.au

I:

J:

K:

Kingston

1800 620 569

www.kingston.com/anz

L:

Lexmark

1300 362 192

www.lexmark.com.au

LG Electronics

1800 643 156

www.lge.com.au

Logitech

1800 025 544

www.logitech.com.au

M:

Maxtor / Seagate

1800 147 201

www.seagate.com

Microsoft

13 20 58

www.microsoft.com.au

MYOB

1300 555 111

www.myob.com.au

N:

Nec (AWA)

1300 366 144

 

O:

P:

Philips

1300 363 391

www.philips.com.au

Pioneer

1800 988 268

www.pioneer.com.au

S:

Samsung

1300 362 603

www.samsung.com.au

Sandisk

1800 793 652

www.au.sandisk.com

Seagate

1800 147 201

www.seagate.com

Symantec

1800 680 026

www.symantec.com.au

T:

Targus

1800 641 645

www.targus.com.au

Toshiba

13 30 70

www.mytoshiba.com.au

Trend Micro

1800 642 421

www.trendmicro.com.au

U:

V:

Viewsonic

1800 880 818

www.viewsonic.com.au

W:

Western Digital (Synnex)

1300 100 100

www.synnex.com.au

Z: