This policy sets out the circumstances in which goods supplied by Starcom Laptops Pty Ltd ("Starcom") to a customer ("you") will be accepted for return.
AUSTRALIAN CONSUMER LAW
The sale of Goods by Starcom will be subject to certain laws including, without limitation, the Australian Consumer Law (“ACL”). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act").
NO CHANGE OF MIND RETURNS
Please choose carefully as Starcom does not generally provide refunds if you simply change your mind or make a wrong selection. In the event a product is returned within 7 days from date of purchase, a 30% restocking fee will be charged (subject to management’s approval).
ASSESSMENT OF GOODS FOR RETURN
Starcom reserves the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods which a customer wants assessed for return must be:
1. Accompanied by proof of purchase from Starcom either by providing a receipt or other proof of transaction; and
2. unmarked and complete with instruction books and accessories such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.
Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Starcom will endeavour to procure such assessment within a reasonable time.
While goods are being assessed, Starcom will not be deemed to have accepted the goods for return.
WHEN GOODS WILL BE ACCEPTED FOR RETURN
Starcom will accept goods for return only after assessment as set out above, where the goods:
1. fail to meet a consumer guarantee under the ACL; or
2. are subject to any express warranty given by:
(a) Starcom; or
(b) the manufacturer of the goods;
and the goods are returned in accordance with the terms of that warranty.
WHAT HAPPENS WHEN GOODS ARE ACCEPTED FOR RETURN?
Subject to any obligation of Starcom at law to the contrary, when Starcom accepts goods for return:
1. for a failure to comply with a consumer guarantee which is not a "major failure", Starcom may either:
(a) have the goods repaired or provide an identical replacement ; or
(b) provide a refund of the amount paid for the goods;
within a reasonable time.
2. for a failure to comply with a consumer guarantee which cannot be remedied or a "major failure" (as defined in the ACL), you may either:
(a) reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available);
(b) keep the goods and get compensation for any drop in value of the goods caused by the failure; or
(c) agree with Starcom to a repair of the goods; and
3. under express warranty, Starcom may either repair or replace the goods or offer a refund in accordance with the express warranty.
A "major failure" is defined in the ACL and broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the ACL.
If you reject goods purchased from Starcom in accordance with the ACL, you must return the goods to Starcom. If the goods cannot be returned without significant cost to you as prescribed under the ACL, you may ask Starcom to collect the goods.
If goods are accepted for repair, Starcom will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL.
If you are entitled to a refund under the ACL, your refund will be issued by credit card, cheque, EFT or PayPal depending on your original payment method for the goods.
WHAT HAPPENS AFTER YOUR GOODS HAVE BEEN REPAIRED?
After your goods have been repaired or replacement goods become available, as the case may be, Starcom will contact you to make arrangements for delivery of your goods. Starcom will only pay for delivery of the goods if they were repaired or replaced because of a major failure or if Starcom is required by law to meet the delivery cost.
GOODS NOT ACCEPTED FOR RETURN
Subject to any obligation at law to the contrary, including under the Act, certain goods will not be accepted for return because of their nature, including the following:
- hygiene and personal care products;
- gift cards and recharge cards;
- photo processing and imaging products;
- unsealed printer cartridges;
- unsealed computer software;
- pre-paid mobile phones;
- goods supplied directly from Supplier; and
- special orders.
PRESCRIBED INFORMATION REGARDING REPAIR OF GOODS
Goods returned for repair which are capable of retaining "user-generated data" as defined under the Act, may as a result of the repair, be subject to loss of data.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
ONLINE SALE RETURNS
If you purchased goods online via Starcom's website and you would like to return them, you should first contact our Customer Service Team on 07 3808 4416 who will instruct you on the correct method to return product.
If you reside within QLD, you may return the goods to our Underwood Starcom store provided you first contact the Customer Service Team to arrange return details.
The process for return of goods purchased from Starcom online is set out in this Returns Policy with the additional requirement that you need to first contact Customer Service Team for return approval.
STATUTORY RIGHTS NOT AFFECTED
This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.
If you have a question in relation to this Returns Policy or believe that Starcom or any of our staff have not observed your rights under the ACL, please do not hesitate to contact Starcom by writing to:
Starcom Laptops Pty Ltd
Unit 2 / 124 Kingston Road
Underwood, QLD, 4119
STARCOM LAPTOPS PTY LTD
ABN 78 118 984 768